• Shipping & Delivery 

    Processing Time Riva utilizes priority shipping to deliver your order within 1-3 working days.

    All orders are processed within 24 hours of order acceptance (Monday to Thursday, excluding holidays).

    You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

  • How do I track my order status?

    You will receive a confirmation email with a tracking number once your order is shipped.
    If delayed, please contact:
    +971 56 403 6625

  • How can I change my order?

    Once placed, orders cannot be changed.

  • What if I entered wrong details?

    If an incorrect address was provided when placing the order, please contact our as
    +971 56 403 6625 soon as possible.

    Riva is not responsible for failed deliveries when an incorrect / outdated address is provided, the recipient is not available, or a new delivery address is not provided within 24 hours of the first delivery attempt.