Delivery & Shipping
How long it'll take to process my order?

All orders are processed within 24 hours – Saturday to Thursday, excluding holidays.
When will my order be delivered?

All confirmed orders will be delivered within 1 to 2 days using priority shipping.
How do I track my order status?

You will receive a confirmation email with a tracking number once your order is shipped.
If delayed, please contact:
+971 56 403 6625
How can I change my order?

Once placed, orders cannot be changed.
What if I entered wrong details?

If an incorrect address was provided when placing the order, please contact our as
+971 56 403 6625 soon as possible.

Riva is not responsible for failed deliveries when an incorrect / outdated address is provided, the recipient is not available, or a new delivery address is not provided within 24 hours of the first delivery attempt.

Returns & Refunds
How do I return my Riva order?

As Riva products are perishable, returns are not possible. However, you may request a replacement or refund instead.
How can I request a refund or replacement?

Refunds and replacement requests will be considered if the products were damaged during delivery, the incorrect product was shipped, or products were defective or out of date.
When will replacement orders be delivered?

Once the request is received and approved, the replacement item(s) will be shipped within 2 to 5 working days.

Where replacements are not possible, a refund will be issued via the original payment method.
When will I receive my refund?

Once the refund request is received and approved, a refund will be issued via the original payment method. Please note, refunds can take 10 to 30 working days to be reflected in the account.

Riva Products
Why are Riva dates so unique?

Riva is the only brand worldwide that offers, produces, and sells gourmet dates. It is known for high quality standards and a trusted organic approach.
Riva accept corporate orders?

Yes, Riva ships orders around the world.

Yes, get in touch with the Riva corporate gifting team with your enquiry: 
+971 56 403 6625
Does Riva have holiday gift boxes?

We offer an array of exclusive, hand-crafted gift boxes for every occasion.

FAQs